Reference

Terms Conditions That Govern Your taka5 Account

These terms set out the rules between you and taka5 whenever you access, deposit, or place any wager through our platform.

Covers All Deposits & WithdrawalsApplies to bKash, Nagad, RocketAccount Conduct RulesEligibility by Region
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taka5 Terms Conditions That Govern Your taka5 Account
POLICY HELP CHANNELS

Where to Reach Us About These Terms

If anything in these terms is unclear or you need to exercise a right described here — account closure, data access, dispute escalation — our support paths are open. We handle terms-related queries with the same priority as payment issues, so you will not wait longer just because your question is about policy rather than a deposit.

Team online

Live Chat

Open live chat from any page on taka5. Terms and policy questions go to a dedicated queue so you get someone familiar with account rules, not just general enquiries. Available around the clock from your mobile browser.

Email Support

Send your query by email with your registered username and a brief description of the clause or situation. We aim to respond within a working day. Use email when you need a written record of the exchange for your own files.

In-App Message

Tap the support icon inside your account dashboard. Attach screenshots if a specific term or transaction is in question. Messages are timestamped and stored so both sides have a clear trail if escalation is needed later.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

These terms tie directly into how we store, process, and protect the information you give us. Below are the key areas that matter most when you think about your account safety and what control you retain over your own data under this agreement.

Data We Collect

We store your name, mobile number, email, and payment method details (bKash, Nagad, or Rocket account reference). Transaction records are kept for the duration of your account plus the retention period described below. We do not sell personal data to third parties.

Cookie Usage

Our platform uses cookies to maintain your login session, remember device preferences, and track internal analytics. You can clear cookies from your browser at any time, but doing so will log you out and reset display settings on your next visit.

Account Security Measures

Your account is protected by a PIN or OTP sent to your registered mobile number each time you log in from a new device. We encrypt stored credentials and payment tokens. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention Period

We retain account data for as long as your account is active plus a reasonable period after closure to comply with regulatory obligations in eligible regions. You may request deletion after closure, subject to any legal hold requirements that apply.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you by contacting support via live chat or email. If anything is inaccurate — a misspelled name, outdated mobile number — we correct it within a reasonable timeframe once you verify your identity.

How to Request Account Closure

Send a closure request through live chat or email. We process it after confirming your identity and ensuring no pending withdrawals via bKash, Nagad, or Rocket remain unresolved. Remaining balance is returned to your last-used payment method before the account is deactivated.

Common Questions About Our Terms

We have collected the questions people actually ask when they read through these terms. If your specific concern is not covered here, reach out via the support channels above and reference the clause number or topic.

Eligibility depends on your local law and the regions we currently support. We do not make a blanket claim of availability everywhere. You must confirm that participating is lawful where you reside before creating an account.

We can update terms at any time, but material changes — those affecting your funds, withdrawal rules, or account standing — trigger a direct notification to your registered email or mobile number before taking effect.

You may close your account and withdraw remaining funds through bKash, Nagad, or Rocket before the new effective date. Once the updated terms are live, continued use counts as acceptance.

One account per person. Duplicate accounts are flagged and may be suspended. Funds in duplicate accounts are held until identity verification confirms the rightful owner, then returned to a single verified account.

Common breaches include holding multiple accounts, using another person's payment method, attempting to manipulate game outcomes, or providing false identity documents. Breaches may lead to account suspension and fund forfeiture.

Contact support via live chat or email with your username, the transaction reference, and the date. We investigate within a reasonable timeframe and notify you of the outcome. Escalation paths are available if you disagree with the initial decision.

We do not sell or share your payment references with third parties for marketing. Payment data is used solely to process your deposits and withdrawals and to verify your identity when required by our internal compliance checks.

The governing jurisdiction is stated at the end of the full terms document. Because access depends on local law and eligible regions, any dispute resolution follows the framework specified there, not automatically the law of your residence.

Yes. Request a data export through live chat or email. After verifying your identity, we provide a copy of the personal information linked to your account, including transaction history and stored contact details.

We retain records for a defined period post-closure to meet regulatory requirements in eligible regions. After that retention window ends, your data is deleted unless a legal hold applies. You can ask support for the specific retention timeline.

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