Reference

How We Handle Your Personal Information

This policy explains what data we collect when you use taka5, why we collect it, and exactly how we keep it safe. Every detail here applies to your account activity, your wallet transactions through bKash, Nagad or Rocket, and the way you interact with…

Data Collection ExplainedWallet PrivacyAccount Security StepsYour Rights Outlined

Browse the Lobby Read FAQ

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We take concrete steps to keep your account data safe — from the moment you enter your mobile number during registration to every Nagad or Rocket transfer you make. Below are the core practices we follow, explained plainly so you know exactly what happens behind the scenes with your information.

Encryption at Rest and In Transit

All personal data stored on our servers is encrypted. When you send a deposit via bKash or request a withdrawal to Rocket, the transaction data travels through SSL-protected channels so it cannot be intercepted mid-route.

Cookie Usage

We use cookies to remember your login session and language preference. No cookie we set tracks you across other websites. You can clear cookies from your mobile browser settings at any time without affecting your account balance.

Account Security Measures

Each login attempt triggers an OTP sent to your registered mobile number. If someone tries to access your account from an unrecognised device, we lock the session until you confirm via the OTP. This keeps your wallet and transaction history private.

Data Retention Period

We keep your data active while your account is open. After you close your account, records are retained for a limited period as required by applicable rules in eligible jurisdictions, then permanently deleted from our servers.

Who Can Access Your Data

Only authorised taka5 personnel with a legitimate operational need can view your personal information. Payment processors like bKash and Nagad receive only the details needed to complete a specific transaction — nothing more.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account entirely. Contact live chat or email, confirm your identity through the OTP step, and we will process the request. Deletion removes your personal details permanently from active systems.

What This Privacy Policy Covers

taka5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with taka5 or interact with any part of our platform, we collect information necessary to verify your identity, process your transactions, and maintain the security of your wallet. This includes your name, mobile number, email address, and payment details tied to

1
bKash, Nagad or Rocket. We also collect device data — your browser type, operating system, IP address and session duration — to protect against unauthorised access. We do not sell your personal information to third parties. Data sharing happens only where required by applicable law in
2
eligible regions or where a payment processor needs specific details to complete your deposit or withdrawal. Your transaction history, including amounts sent through Nagad or received via Rocket, remains stored on encrypted servers accessible only to authorised personnel. We retain your data for as long as
3
your account is active and for a reasonable period after closure, in line with regulatory expectations where our service operates. Availability of the platform and this policy's application depend on your local law and the regions where taka5 is eligible to operate. If you access taka5
4
from a jurisdiction where use is restricted, the responsibility lies with you to verify compliance before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how your personal information is used, want to request a copy of your data, or need something corrected, our support channels are set up to handle privacy-specific queries. Reach out through any of the paths below and mention your account username so we can locate your records quickly.

Common Questions About Your Data on taka5

Below are answers to the questions we hear most often from account holders concerned about their privacy. If your specific question is not listed, reach out through live chat and we will address it directly.

We collect your full name, mobile number, email address, and the payment method you link — whether that is bKash, Nagad, Rocket or another supported option. We also log your device type and IP address for security verification during the OTP login step.

We do not sell your data. Sharing occurs only when a payment processor like Nagad needs transaction details to complete a withdrawal, or when disclosure is required by applicable law in the jurisdiction where you access the platform.

After account closure, we retain your records for a limited period to comply with regulatory expectations in eligible regions. Once that period ends, your personal data is permanently deleted from our active servers and backup systems.

Yes. Contact our support team via live chat or email with your registered mobile number. After we verify your identity through OTP, we will prepare a data export file and send it to the email address linked to your account.

Log into your taka5 account, open the profile section, and edit the relevant field. The system will send an OTP to both your old and new number to confirm the change. Once confirmed, all future transactions route through the updated details.

We use session cookies to maintain your login and preference cookies to remember your language setting. You can block or clear them in your mobile browser settings. Blocking cookies will log you out but will not affect your account balance or transaction history.

No. Your transaction history is private and visible only to you when logged in, plus authorised taka5 personnel who need it for operational support. No other account holder can see your deposit or withdrawal records.

Every transaction is transmitted through SSL-encrypted channels. When you send funds from bKash or receive a payout to Rocket, the data is protected in transit and stored encrypted on our servers once the transaction completes.

You can request complete deletion by contacting support. We will verify your identity, confirm you want permanent removal, and then erase your personal information from active systems. Note that deletion means you cannot recover the account later.

This policy applies to all interactions with the platform regardless of location. However, platform availability depends on your local law and eligible regions. It is your responsibility to check whether accessing taka5 complies with the rules where you are.

How We Handle Your Personal Information

How We Protect and Manage Your Information

Encryption at Rest and In Transit

Cookie Usage

Account Security Measures

Data Retention Period

Who Can Access Your Data

Requesting Changes or Deletion

How to Reach Us About Your Data

Common Questions About Your Data on taka5

01 What personal data does taka5 collect when I register?

02 Does taka5 share my data with third parties?

03 How long do you keep my information after I close my account?

04 Can I download a copy of all the data you hold on me?

05 How do I update my mobile number or linked bKash account?

06 What cookies does taka5 use and can I block them?

07 Is my Rocket or Nagad transaction history visible to other users?

08 How does taka5 protect my data during a deposit or withdrawal?

09 Can I request full deletion of my personal data?

10 Does this privacy policy apply if I access taka5 from outside Bangladesh?

Related pages